RETURNS

Decor Craze LLC wants you to be satisfied with your purchase. You may return merchandise purchased at Decor Craze LLC if it meets the criteria below. Refunds will be credited to the credit card used for the original purchase. 

All shipping charges are non-refundable. Customer is responsible for the return shipping costs. All returned merchandise must be in “like new” condition and in its original packaging. Proof of purchase is required and return authorization must be obtained prior to return of shipment. An order cannot be cancelled once it has shipped. If you decide to cancel your order after shipment, our standard return policy will apply. Please contact us at [email protected]decorcraze.com for assistance in returning the merchandise.

7-Day Return or Exchange Period

Seven (7) days from the date merchandise was received, refunds are available on all items sold by Decor Craze LLC. All merchandise must be in new, unused,  condition with all the original packing material included. All returns are subject to a 20% restocking fee. 

Returns Process

Email us s[email protected]

  • Please reference your original Order Number.
  • If the item is eligible for a return, we will provide a return address to ship back the merchandise. Return shipping costs are the responsibility of the customer. The initial shipping charge is non-refundable.
  • We will email you a return shipping label upon request or you can ship the merchandise directly to Decor Craze LLC via UPS, USPS, Fedex, or any company that can provide a return tracking number.
  • Upon receipt and inspection of the returned merchandise, we will issue the refund within 4-5 business days. If Decor Craze LLC provided the return shipping label or scheduled the return shipping logistics, the return shipping cost will be deducted from your total refund amount.

We carefully inspect all merchandise before shipment. We encourage you to inspect all merchandise for possible damages upon receipt. In the event that damages occur in transit, or if you discover any manufacturer defects, please contact us immediately at s[email protected] Upon return, your merchandise will be inspected and all proper refunds will be issued.

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